hi99 Frequently Asked Questions

hi99 requires a valid government-issued identity document to complete KYC verification. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a birth registration certificate with photo. You will also need to verify your registered mobile number. Submitting clear, legible copies speeds up the review process, which is typically completed within 24 hours.

No. hi99 strictly allows only one account per person. Opening duplicate accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently suspended and any pending withdrawals being cancelled. If you have accidentally created a duplicate account, contact hi99 support immediately to resolve the situation before a compliance review flags it.

Use the Forgot Password link on the hi99 login page. Enter your registered email address or mobile number, and a password reset link or OTP will be sent to you. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact hi99 customer support at [email protected] with your account details and a copy of your identity document to verify ownership.

To permanently close your hi99 account, contact the support team at [email protected] with the subject line Account Closure Request. Include your registered username and the reason for closure. Any remaining balance will be returned to your registered payment method after a compliance check. If you are closing the account due to gambling concerns, hi99 can instead activate a self-exclusion — please mention this and the team will guide you through the appropriate option.

bKash deposits on hi99 are processed instantly in almost all cases. Once you initiate the transfer from your bKash app and the transaction is confirmed, the equivalent amount in BDT is credited to your hi99 account balance within seconds. During periods of extremely high traffic or bKash network maintenance, there can occasionally be a delay of up to 15 minutes. If your deposit has not appeared after 30 minutes, contact hi99 support with your bKash transaction ID.

The minimum deposit on hi99 is ৳200 regardless of which payment method you use — bKash, Nagad, Rocket, or Upay. There is no maximum deposit limit set at the platform level, though individual payment providers such as bKash and Nagad impose their own per-transaction caps that you should check within your mobile banking app. hi99 does not charge any processing fee on deposits.

The minimum withdrawal on hi99 is ৳500. Withdrawals are processed to the same payment method used for the original deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad account. This policy exists to comply with anti-money-laundering guidelines. You must complete identity verification (KYC) before your first withdrawal can be approved.

Most hi99 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours of approval. Withdrawals submitted during business hours on weekdays are typically the fastest. Requests submitted late at night or during Bangladeshi public holidays may take up to 24 hours. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or other partner banks may take 1 to 3 business days depending on the receiving bank's processing schedule.

hi99 does not charge platform-side fees on standard withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their own cash-out or transfer fees when you move funds to your bank account or mobile wallet. hi99 recommends checking the fee schedule of your chosen MFS provider before initiating a withdrawal to avoid any surprises on the receiving end.

Yes, Nagad is a fully supported deposit and withdrawal method on hi99. To deposit via Nagad, log in to your hi99 account, navigate to the Deposit section, select Nagad as your payment method, enter the amount, and follow the on-screen instructions to complete the transfer from your Nagad app. The deposit is typically credited to your hi99 account within seconds of the Nagad transaction being confirmed.

To bet on cricket at hi99, log in, navigate to the Cricket section, and browse the available matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures. Select the match you want to bet on, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm. Live in-play betting is available for supported matches, allowing you to place wagers while the game is in progress.

The RTP on hi99 slots varies by game title and developer. Most slots available on hi99 from providers like Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. Individual game RTPs are typically disclosed in the game information or paytable section within each title. A higher RTP means the game statistically returns more to players over a large number of spins, but it does not guarantee short-term wins.

Yes, hi99 is fully optimised for mobile play. The hi99.im website runs on all modern mobile browsers — Chrome, Firefox, and Samsung Internet on Android, and Safari on iOS — without requiring any app download. The full game library including slots, live casino, cricket betting, Teen Patti, Andar Bahar, and Rummy is accessible on mobile. Screen layouts adjust automatically for smaller screens so the experience is consistent whether you play on a smartphone or tablet.

All games on hi99 use certified Random Number Generator (RNG) technology supplied by internationally recognised game studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers undergo independent audits to ensure game outcomes are genuinely random and cannot be manipulated. hi99 does not alter the RNG parameters of any game . The house edge exists within the game mathematics, not through any platform-level tampering.

hi99 offers a welcome bonus to new players on their first deposit. The exact bonus percentage and maximum bonus amount are displayed on the Promotions page and may be updated periodically. Typically the welcome offer is a deposit match bonus, where hi99 adds a percentage of your first deposit to your account as bonus funds. Always check the current Promotions page after logging in to see the live offer available to your account.

hi99 bonuses are subject to wagering requirements, which specify how many times the bonus amount must be played through before the resulting winnings can be withdrawn. The wagering requirement for each bonus is stated clearly in the bonus terms at the time of claiming. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in bets before that bonus converts to withdrawable cash. Not all game types contribute equally to wagering.

Free spins on hi99 are awarded as part of specific promotions, deposit bonuses, or loyalty rewards. When free spins are credited to your account, you will receive a notification and they will appear in the My Bonuses section of your account dashboard. They are typically valid on a designated slot title for a defined period — usually 7 days. Winnings from free spins are credited as bonus funds and subject to the wagering requirements stated in the promotion terms.

Yes, hi99 rewards regular players through a tiered loyalty programme. As you play and wager, you accumulate loyalty points that unlock higher programme tiers. Each tier comes with improved benefits including higher withdrawal limits, personalised bonus offers, faster withdrawal processing, and access to exclusive promotions. Top-tier VIP players are assigned a dedicated account manager. Details of the current loyalty tier structure are available in the Promotions section of your hi99 account.

hi99 operates as an online gaming platform and uses industry-standard SSL encryption to protect all data transmitted between your device and the hi99 servers. Player funds are held separately from operational funds to ensure account balances are protected. Regarding legality in Bangladesh, players are individually responsible for understanding the applicable laws in their jurisdiction. hi99 does not make claims about specific licensing from Bangladeshi government bodies and recommends players review local regulations before participating.

hi99 uses 256-bit SSL encryption on all connections to prevent interception of your personal and financial data. Payment information is processed through secure payment gateways and is never stored on hi99 servers in plain form. Account access is protected by password authentication and optional two-factor verification. hi99 does not sell or share your personal data with third parties for marketing purposes. Full details are available in the hi99 Privacy Policy.

The minimum age to register and play on hi99 is 18 years. This is a strict, non-negotiable requirement. All players must complete identity verification (KYC) to confirm they meet the age requirement before withdrawals are processed. Any account found to belong to a person under 18 will be immediately suspended, all pending transactions will be cancelled, and deposited funds may be returned after a compliance review. hi99 does not permit underage gambling under any circumstances.

If you feel gambling is negatively affecting your life, hi99 supports voluntary self-exclusion. Contact the hi99 responsible gaming team at [email protected] with the subject line Self-Exclusion Request, specifying the duration you need — options include 6 months, 1 year, 3 years, or permanent. Your account will be suspended within 24 hours of the request being confirmed, and all marketing communications will be stopped immediately. Self-exclusion cannot be reversed early once activated.

Yes, hi99 allows players to set daily, weekly, or monthly deposit limits on their accounts as a responsible gaming tool. Once set, a deposit limit takes effect immediately and prevents further deposits once the cap is reached within the chosen period. Reducing a limit is instant. Increasing a limit requires a mandatory 7-day cooling-off period to prevent impulsive decisions. To set a limit, go to Account Settings and select the Responsible Gaming section.

hi99 customer support is available 24 hours a day, 7 days a week. The primary contact method is email at [email protected]. For responsible gaming matters including self-exclusion, deposit limits, or account closure due to gambling concerns, use the subject line Responsible Gaming to ensure your message is routed to the specialist team. hi99 aims to respond to all general enquiries within a few hours and to responsible gaming requests as a priority.