Responsible Gaming at hi99

hi99 operates exclusively for adults aged 18 and above. Gambling by minors is strictly prohibited on the hi99 platform, and we take our obligation to prevent underage access extremely seriously. Every player who registers an account at hi99 is required to complete identity verification (KYC) before they may make a withdrawal, and hi99 reserves the right to request age verification documentation at any point during a player's account lifecycle.

Age Verification Process: As part of the KYC process, players must submit a valid Bangladesh National Identity Card (NID), a valid passport, or another government-issued identity document that clearly states the player's date of birth. Any account found to belong to a person under the age of 18 will be suspended immediately, all pending withdrawals will be cancelled, and any deposited funds may be returned to the original payment source after a compliance review.

Protecting Minors in Your Home: If you share a device or a household with anyone under the age of 18, we strongly recommend:

• Never leaving your hi99 account logged in on a shared device.
• Using a strong, unique password that is not shared with or easily guessed by children.
• Enabling parental control software on shared devices to restrict access to gambling websites.
• Logging out of your hi99 session immediately after each use when on a shared device.
• Storing any payment cards or mobile financial service credentials (bKash, Nagad, Rocket) securely and out of reach of minors.

Gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment. However, for some individuals it can develop into a compulsive or problematic behaviour that negatively affects their finances, relationships, and mental health. Being able to recognise the warning signs early is the first and most important step towards getting back in control.

The following are common warning signs that gambling may be becoming a problem. If you recognise three or more of these in yourself or someone you care about, we encourage you to reach out for support immediately.

If you answered yes to two or more of these questions, we encourage you to contact hi99 support or a professional counselling service to discuss your options. Activating a self-exclusion or time-out is free, immediate, and entirely confidential.

One of the most effective ways to keep your gaming activity within a comfortable budget is to set a deposit limit on your hi99 account. hi99 supports player-defined deposit limits at three intervals: daily, weekly, and monthly. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period to prevent impulsive decisions made in the heat of a gaming session.

How to Set a Limit: Log in to your hi99 account, navigate to Account Settings, and select the Responsible Gaming section. From there you can enter your preferred limit amount in BDT (Bangladeshi Taka) for any of the intervals above. The limit becomes active instantly.

Reducing vs. Increasing a Limit: A reduction to any existing limit takes effect immediately — there is no delay. An increase to an existing limit, however, is subject to a mandatory 7-day cooling-off period from the date of the increase request. This asymmetry is intentional and is designed to protect players from making impulsive decisions to raise their spending caps.

Sometimes the most helpful thing is simply to step away from gaming for a defined period without committing to a permanent self-exclusion. hi99 offers a time-out facility that temporarily suspends access to your account for a period you choose. During a time-out, you will not be able to log in, place bets, or make deposits. Any existing withdrawal requests that were pending before the time-out was activated will still be processed normally.

Reality Check Reminders: In addition to time-outs, hi99 supports optional on-screen reality check prompts. These reminders appear at intervals you choose (e.g., every 30 minutes or 60 minutes) during an active gaming session and display how long you have been playing and how much you have spent in that session. They pause your game momentarily so you can make a conscious decision about whether to continue.

Ending a Time-Out Early: A time-out cannot be shortened or cancelled once it is active. This is a deliberate design choice to ensure the break serves its protective purpose. When the time-out period expires, you will receive an email notification and your account access will be automatically restored — no additional action is required from you.

For players who feel that a temporary time-out is not sufficient and that they need a longer or permanent break from online gambling, hi99 offers a formal self-exclusion programme. Self-exclusion is a voluntary agreement between you and hi99 to suspend your account for a minimum defined period, during which hi99 will take all reasonable steps to prevent you from accessing the platform.

Available Self-Exclusion Periods:

• 6 Months: A medium-term exclusion suited to players who recognise a developing problem and want a significant break to seek support and stabilise their situation.
• 1 Year: A longer exclusion giving players a full year away from the platform with no possibility of early reinstatement.
• 3 Years: An extended exclusion for players who feel they need substantial time away to address the underlying causes of problematic gambling.
• Permanent (Lifetime): A permanent exclusion that closes the account indefinitely with no option to reopen. This is the appropriate choice for players who feel they should never return to online gambling.

What Happens During Self-Exclusion:

• Your account is suspended immediately upon confirmation of the self-exclusion request.
• All marketing and promotional communications from hi99 are stopped immediately and will not resume for the duration of the exclusion.
• Any pending withdrawal requests at the time of exclusion will be processed to your registered payment method (bKash, Nagad, Rocket, or Upay).
• Your account balance at the time of exclusion, minus any applicable processing fees, will be returned to you via your registered payment method if requested.
• hi99 will take reasonable technical steps to prevent you from re-registering a new account under a different username or email address during the exclusion period.

How to Request Self-Exclusion: Contact the hi99 responsible gaming support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username, your registered email address, and the exclusion period you are requesting. Your request will be confirmed and activated within 24 hours. There is no fee to request self-exclusion.

hi99 recognises that the platform itself can only do so much. Professional support from trained counsellors and peer support networks can make a significant difference for players experiencing difficulties with gambling. We encourage anyone who is struggling — or supporting someone who is — to reach out to qualified help.

While Bangladesh's professional gambling addiction counselling infrastructure is still developing, the following approaches and resources are available to players:

• hi99 Responsible Gaming Support: Our dedicated support team can be reached at [email protected] at any time of day or night. They are trained to handle responsible gaming enquiries with sensitivity and confidentiality, and can assist you in activating any of the tools described on this page.
• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline provides emotional support and mental health counselling in Bangladesh. Speaking to a trained listener can be a helpful first step for those struggling with gambling-related stress or anxiety.
• Trusted Personal Networks: Opening up to a trusted family member, close friend, or religious adviser about a gambling concern can provide immediate emotional relief and practical accountability support.
• Gamblers Anonymous (GA) Programme: The GA 12-step programme has helped millions of people worldwide recover from problem gambling. Online GA meetings are accessible globally and can be joined from anywhere in Bangladesh.
• Primary Healthcare Provider: A GP or local healthcare professional can refer you to appropriate psychological or psychiatric support if gambling is significantly affecting your mental health or daily functioning.

The great majority of hi99 players enjoy the platform as a recreational activity without ever experiencing harm. The following practical guidelines are shared to help every player maintain that positive experience over the long term.

• Treat gambling as entertainment, not income. Set aside a fixed entertainment budget — an amount you would be equally comfortable spending on dinner, a cinema trip, or a sporting event — and treat any winnings as a bonus rather than expected earnings.
• Never gamble when you are emotionally distressed. Stress, sadness, anger, loneliness, and anxiety are poor states in which to make betting decisions. If you are going through a difficult period, step away from the platform and return only when you feel settled and in control.
• Do not chase losses. Accept that losses are a normal part of gaming and resist the urge to place additional bets to recover money you have already lost. Set a session loss limit and stick to it unconditionally.
• Take regular breaks during gaming sessions. Stand up, step away from the screen, and do something unrelated every 45 to 60 minutes. This reduces the risk of entering the kind of absorbed, time-distorted state that can lead to extended unplanned sessions.
• Never gamble under the influence of alcohol or substances. Alcohol and other substances impair judgement and lower inhibitions, increasing the likelihood of impulsive, high-stakes decisions.
• Balance gaming with other activities. A healthy lifestyle includes a range of social, physical, and creative activities. If gaming is the primary way you relax or socialise, consider broadening your recreational activities.
• Keep track of time and money. Use hi99's session timer and deposit history tools to maintain an accurate picture of how much time and money you are investing. Self-deception about these figures is one of the earliest signs of a developing problem.
• Do not borrow money to gamble. Gambling with borrowed funds — whether from friends, family, or credit providers — adds a financial pressure that makes responsible gambling significantly harder and increases potential harm.

If you have any concerns about your own gambling or that of someone you care about, or if you wish to activate any of the responsible gaming tools described on this page, please do not hesitate to get in touch with the hi99 support team. All responsible gaming enquiries are handled confidentially and with care.

Our responsible gaming support team operates around the clock, seven days a week, including Bangladeshi public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). Response times for responsible gaming requests are prioritised above general account enquiries.